Privacy Policy

1. Introduction

Welcome to Poqihe.com ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our renovation services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out forms on our website
Request a quote for renovation services
Subscribe to our newsletter
Participate in surveys or promotions
Contact us via email, phone, or other communication channels

This information may include your name, email address, phone number, postal address, and details about your renovation project requirements.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Time zone setting and location
Pages you view
How you interact with our website

We collect this information using cookies, web beacons, and similar technologies. This data helps us analyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, operate, and maintain our website and services
Prepare cost estimates and proposals for renovation projects
Improve, personalize, and expand our website and services
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you directly or through our partners, including for customer service, updates, and marketing purposes
Process your requests and transactions
Find and prevent fraud
For compliance with legal obligations

4. Legal Basis for Processing (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), we process your personal data under the following legal bases:

Consent: You have given us permission to process your personal data for specific purposes.
Performance of a Contract: Processing is necessary to fulfill our contractual obligations to you.
Legitimate Interests: Processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
Legal Compliance: Processing is necessary to comply with applicable laws and regulations.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission or storage of information can be entirely secure, and we cannot guarantee absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies Policy

Cookies are small pieces of text sent to your web browser by a website you visit. We use cookies to help us recognize your browser and capture certain information, such as your preferences and actions on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the following types of cookies:

Essential cookies: Necessary for the website to function properly.
Preference cookies: Enable the website to remember information that changes the way the website behaves or looks.
Statistics cookies: Help us understand how visitors interact with our website.
Marketing cookies: Used to track visitors across websites to display relevant advertisements.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.